Managing Stakeholder Conflict & Outrage

This course will teach you the many causes of stakeholder conflict and outrage and the best ways to navigate your organisation through these precarious situations. With the guidance of our expert trainer David Ross you will learn how to move your organisation away from outrage, and will cover various strategies tactics and tips to conquer these obstacles in your organisation and find a way forward.

This course is approximately 3 hours of training structured over 6 unique modules. View the brief video synopsis below to get an indication of the training content and what “Managing Stakeholder Conflict and Outrage” can offer you.


To celebrate the launch of the Academy we are offering free access to the first module of this training material.

You can view the first module of Managing Stakeholder Conflict and Outrage below.


I help organisations, leaders and communities to navigate successfully through the stormy waters of operating in a world that is increasingly volatile, uncertain, complex and ambiguous (VUCA). That involves providing advisory and training services and coaching to clients on managing their organisations and stakeholders strategically in the most stressful of situations.

This enables leaders to successfully position their organisation or community to be able to absorb, adapt to and take advantage of the seismic economic, social and environmental shocks and challenges we now face.

Bridging different worlds and worldviews, clients appreciate that I’m calm in nature, a great listener and actively compassionate. With a distinctive background that calls on my expertise and experience in strategy and futures thinking, sustainability and regeneration, stakeholder engagement and managing outrage, I never use a one-size-fits-all approach.


If you have any questions or queries regarding the training or the PSN Academy more broadly please contact our Training and Development Lead at [email protected]

About Instructor

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Course Includes

  • 6 Lessons
  • Course Certificate